Terms & Conditions
Terms & Conditions and Policies – Nova Store ✨
Last Updated: 15 September 2026
Welcome to Nova Store.
These Terms & Conditions govern the use of our website and purchases made through Nova Store, including standard orders, pre-orders, promotional products, collectibles, and Trading Card Game products.
By accessing our website or completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and related policies.
All provisions below apply subject to the applicable laws and regulations of the State of Kuwait. Nothing in these Terms is intended to waive or restrict any mandatory consumer right that cannot legally be excluded.
1. Use of Website
You agree to use the Nova Store website and services only for lawful purposes.
The following are strictly prohibited:
Fraudulent or misleading activity.
Unauthorized attempts to access our systems.
Misuse of payment or ordering systems.
Knowingly providing false or misleading information.
Attempting to disrupt or interfere with the website.
Using the website or its content in violation of applicable law.
Nova Store reserves the right to restrict or suspend service where there is a legitimate reason to do so, subject to applicable law.
2. Products
Nova Store makes reasonable efforts to ensure the accuracy of:
Product names.
Product images.
Descriptions.
Pricing.
Release dates.
Availability information.
However, technical, typographical, or unintentional errors may occasionally occur.
Where a material pricing, description, or availability error occurs, Nova Store may correct the error and take appropriate action regarding the affected order in accordance with applicable law.
Product packaging, artwork, or minor design details may vary between production waves or manufacturer revisions.
3. Pricing
Prices displayed on the website are the prices applicable at the time an order is placed.
Future prices may change due to factors including:
Supplier pricing.
Market supply and demand.
Import costs.
Shipping costs.
Currency exchange rates.
Inventory availability.
New product waves.
Promotional campaigns.
A reduction in the market price after an order has been completed does not automatically entitle the customer to:
Cancel the order.
Have the order repriced.
Receive a partial refund.
Receive the difference in price.
Likewise, if the market price increases after an order has been confirmed, Nova Store will not request the difference from the customer unless the original price resulted from an obvious or technical pricing error subject to correction under applicable law.
4. Orders
An order is considered received once it has been submitted through the website.
An order is confirmed after successful payment and order confirmation by Nova Store.
Nova Store may refuse or cancel an order, where permitted by law, for reasons including:
Obvious or technical pricing errors.
Material listing errors.
Product unavailability.
Failed payment.
Suspected fraudulent activity.
Attempts to bypass quantity limits.
Technical system errors.
Circumstances outside Nova Store's reasonable control that make fulfilment impossible.
Where Nova Store cancels a paid order, any amount legally due to the customer will be refunded through the appropriate payment method.
5. Payment
Payments are processed through the payment methods made available on the website, which may include:
KNET.
Visa.
Mastercard.
Apple Pay.
Other approved payment methods.
An order will not be considered paid until the transaction has been successfully approved.
Nova Store is not responsible for delays caused by banks, card issuers, payment processors, or other third-party financial institutions.
6. Pre-Orders
A Pre-Order means a purchase made before:
The product is available for immediate delivery.
The product has arrived at Nova Store.
The official release date.
The product's status as a Pre-Order will be made clear to the customer before checkout.
By completing a pre-order, the customer acknowledges that the product is not available for immediate delivery.
The customer also acknowledges that any stated release or arrival date may be estimated and may depend on factors outside Nova Store's direct control, including:
Manufacturers.
Suppliers.
Distributors.
Shipping carriers.
Customs.
Import procedures.
International release delays.
7. Pre-Order Stock Allocation
After payment and confirmation of a pre-order, Nova Store may immediately begin fulfilling the order by taking one or more of the following actions:
Reserving the product with a supplier.
Allocating incoming stock to the customer.
Allocating a Booster Box, Case, or other product to the order.
Including the customer's quantity in a supplier purchase order.
Confirming the purchase with a distributor.
Paying all or part of the supplier cost.
Paying shipping or import-related costs.
Removing the allocated quantity from stock available to other customers.
The order may be recorded internally under a status such as:
Pre-Order Confirmed
Stock Allocated
Procurement Confirmed
Supplier Order Confirmed
or another equivalent status indicating that fulfilment has begun.
8. Pre-Order Cancellations
Because Nova Store may begin purchasing, reserving, or allocating products specifically for the customer after confirmation, a change of mind alone does not automatically entitle the customer to cancel a pre-order once procurement, allocation, or fulfilment has begun.
The following circumstances, by themselves, do not automatically create a right to cancel:
Change of mind.
No longer wanting the product.
Purchasing the same item elsewhere.
Finding the product at a lower price.
A reduction in market value.
A later reduction in Nova Store's selling price.
A new product wave being released.
A future promotion being offered.
Nova Store obtaining later stock at a lower cost.
Any mandatory rights available to the customer under applicable Kuwaiti law remain unaffected.
9. Pre-Order Delays
Pre-order release and delivery dates are estimates unless expressly stated otherwise.
A reasonable delay caused by:
The manufacturer.
Supplier.
Distributor.
International shipping.
Customs.
Force majeure.
Global release delays.
does not automatically cancel the order.
Where a product is cancelled by the manufacturer or subject to a material delay, Nova Store will handle the order in accordance with applicable law and the circumstances of the transaction.
10. Pre-Order Price Changes
The customer acknowledges that TCG products and collectibles may experience substantial price fluctuations.
The price agreed to at the time the order is completed is the price applicable to that specific order.
A later decrease in market price does not automatically result in:
Order cancellation.
Repricing.
A partial refund.
Application of a later promotion.
Likewise, Nova Store will not increase the confirmed price if the market value rises after the order has been accepted.
11. Promotional Items Extracted from Magazines or Sealed Products
Certain Promo Cards / Promo Items may originally be supplied inside or attached to:
Magazines.
Publications.
Books.
Sealed products.
Packages.
Other original source material.
Fulfilling the customer's order may require Nova Store to:
Open the original source product.
Remove the original wrapping.
Separate the Promo Card.
Extract the promotional item.
Remove the item from a magazine or publication.
Open packaging containing the promotional item.
12. Change in Original Condition of Promo Products
Where a Promo Item is extracted specifically to fulfil a customer's order, the customer acknowledges that this process may permanently alter the condition of the original source product.
This may include:
Opening the original packaging.
Separating the card from the magazine or publication.
Removing the section containing the promotional item.
Changing the source product from sealed to opened.
Making it impossible to restore the original source product to its previous condition.
Reducing or eliminating its ability to be resold in its original commercial condition.
Once extraction has begun, the source product may therefore no longer be capable of being restored to its original resale condition.
Where applicable, return or exchange requests may be subject to legal exceptions relating to the nature, characteristics, packaging, or condition of the goods.
This does not affect customer rights where the product is defective, incorrect, or otherwise legally non-compliant.
13. Sealed Products
Many products sold by Nova Store are TCG products and collectibles whose commercial value materially depends on remaining sealed.
Examples may include:
Booster Boxes.
Booster Packs.
Booster Bundles.
ETBs.
UPCs.
Collection Boxes.
Cases.
Decks.
Promotional Products.
Limited Edition Products.
Removing or breaking the seal, shrink wrap, or original packaging may materially alter the commercial condition of the product.
14. Opened Products
Where a customer opens a product, removes the seal, or removes original packaging, the product may not be eligible for return where this prevents it from being restored to its original condition or prevents resale in the same commercial state, where the relevant legal exception applies.
This does not apply where the return is required because of:
A manufacturing defect.
An incorrect product.
Material non-conformity with the agreed description.
Another mandatory right available to the customer under applicable law.
15. TCG Packaging Condition
TCG products may arrive from manufacturers or suppliers with minor cosmetic variations or imperfections involving:
Outer packaging.
Shrink wrap.
Box corners.
Printing.
Wrapping placement.
Minor transportation marks.
Minor cosmetic packaging imperfections caused by manufacturing or normal transportation do not necessarily constitute a defect in the product contents.
Each case will be assessed according to the nature of the product and applicable law.
16. Returns & Exchanges
Customers may exercise any return or exchange rights available to them within the applicable statutory period in force in the State of Kuwait, subject to the legal conditions governing that right.
Where a return right applies, the product may be required, depending on the circumstances, to remain:
In the same condition as purchased.
Unused.
Complete.
In its original condition.
In its original packaging where the packaging forms an essential part of the product's condition.
Any applicable legal exceptions relating to the nature, characteristics, packaging, or condition of the product will also apply.
17. Defective or Incorrect Products
If the customer receives:
The wrong product.
A product materially different from what was ordered.
A product with a manufacturing defect.
A product that materially fails to match the agreed description.
the customer should contact Nova Store and provide:
The order number.
Photos of the product.
Photos of the packaging.
Any other information reasonably required to assess the issue.
The matter will be handled in accordance with applicable law.
18. Change of Mind
Where a statutory return right applies and the goods meet the legal requirements for return, the customer's applicable legal rights remain available.
However, a change of mind alone does not override:
Product-condition requirements.
Applicable legal exceptions.
Changes made to the product's condition.
Opened packaging.
Inability to restore the product to its original resale condition.
19. Promotions and Future Pricing
Nova Store may introduce:
Discounts.
Promotional offers.
Coupon codes.
Flash Deals.
Birthday Deals.
Bundles.
Special prices.
Promotional pricing on future product waves.
These prices may differ from prices offered previously.
Unless Nova Store expressly chooses otherwise, future promotions and discounts do not apply retrospectively to orders completed before the promotion began.
20. Discount Codes
Unless stated otherwise:
Discount codes cannot be exchanged for cash.
A validity period may apply.
Usage limits may apply.
Certain products may be excluded.
Multiple codes may not be combined.
Discount codes do not apply retrospectively.
Promotions will be administered in accordance with applicable legal and regulatory requirements.
21. Quantity Limits
Nova Store may impose maximum purchase quantities on high-demand products.
These limits are intended to help distribute stock fairly among customers.
Nova Store may refuse or modify orders that exceed the published limit or that are clearly split or repeated in an attempt to bypass the restriction.
22. Local Shipping & Delivery
Nova Store aims to fulfil orders within the stated delivery windows wherever reasonably possible.
Delivery times may be affected by:
Order volume.
Delivery providers.
Weather conditions.
Public holidays.
Force majeure.
Unexpected operational circumstances.
Orders completed after 6:00 PM may be delivered on the next working day depending on the available delivery schedule.
Estimated delivery times are not guaranteed unless expressly stated otherwise.
23. Customer Information
The customer is responsible for providing accurate information, including:
Name.
Phone number.
Delivery address.
Location.
Email address.
Delivery instructions.
Nova Store is not responsible for delays or additional costs directly resulting from incorrect or incomplete information supplied by the customer.
24. Failed Delivery
Where delivery cannot be completed because of:
No response from the customer.
An incorrect phone number.
An incorrect address.
No one being available to receive the order.
Refusal of delivery without a lawful reason.
delivery may be rescheduled in accordance with Nova Store procedures, and additional actual delivery fees may be charged where legally permitted.
25. International and GCC Shipping
Where international shipping is available, the order may be subject to:
Shipping charges.
Import fees.
Customs duties.
Local taxes.
Regulatory requirements in the destination country.
The customer is responsible for government or customs charges in the destination country unless Nova Store expressly states that such charges are included.
Nova Store is not responsible for delays caused by customs or regulatory authorities outside its reasonable control.
26. Force Majeure
Nova Store is not responsible for delays directly caused by events outside its reasonable control, including:
Natural disasters.
War or conflict.
Border closures.
Government action.
International shipping disruption.
Strikes.
Major logistics disruption.
Exceptional aviation or transport conditions.
Other force majeure events.
Nova Store will make reasonable efforts to fulfil affected orders once the relevant disruption has ended.
27. Authenticity and Third-Party Intellectual Property
Nova Store aims to source products from trusted suppliers, distributors, and channels.
All product names, characters, logos, artwork, trademarks, and intellectual property belonging to manufacturers, publishers, and rights holders remain the property of their respective owners.
The sale or display of a product does not imply ownership, sponsorship, endorsement, or an official relationship with the relevant rights holder unless expressly stated.
28. Nova Store Intellectual Property
Original Nova Store materials remain the property of Nova Store where applicable, including:
Nova Store logos.
Brand identity.
Original graphics.
Banners.
Original written content.
Original photography.
Advertising materials.
Original characters.
Marketing assets.
Unauthorized commercial reproduction or use is prohibited without prior permission.
This section does not claim ownership over intellectual property belonging to manufacturers, publishers, licensors, or other third parties.
29. Limitation of Liability
Nova Store is not responsible for damage directly caused by:
Misuse of a product.
Use contrary to manufacturer instructions.
Incorrect information supplied by the customer.
Customer alteration of a product after delivery.
Circumstances outside Nova Store's reasonable control.
Nothing in these Terms excludes or limits Nova Store's responsibility for:
Fraud.
Gross fault where legally applicable.
Defective products where liability cannot legally be excluded.
Legal violations.
Any liability that cannot lawfully be excluded or limited.
🔒 Privacy Policy
30. Information We Collect
Nova Store may collect information reasonably necessary to fulfil orders and provide services, including:
Full name.
Phone number.
Email address.
Delivery address.
Order information.
Billing information.
Transaction information where necessary.
31. How We Use Your Data
Customer information may be used to:
Process orders.
Process payments.
Arrange delivery.
Provide customer support.
Handle complaints.
Prevent fraud.
Improve our services.
Communicate regarding an order.
Send product or promotional updates where legally permitted.
32. Sharing of Information
Nova Store does not sell customers' personal information.
The minimum information reasonably necessary may be shared with:
Payment providers.
Delivery companies.
Shipping companies.
Technical service providers.
Government or judicial authorities where legally required.
33. Data Protection
Nova Store takes reasonable steps to protect customer information from:
Unauthorized access.
Unlawful use.
Unauthorized disclosure.
However, no electronic system or storage method can be guaranteed to be completely secure.
34. Cookies
Nova Store may use cookies and similar technologies to:
Operate the shopping cart.
Improve the customer experience.
Analyze website performance.
Remember certain user preferences.
Measure and improve services and campaigns.
35. Electronic Record of Acceptance
When an order is completed, Nova Store may retain an electronic record containing information such as:
Order date.
Order time.
Product details.
Amount paid.
Whether the product was a standard order or Pre-Order.
The version of the Terms accepted by the customer.
The customer's recorded acceptance of the Terms.
These records may form part of Nova Store's operational record of the transaction, subject to applicable evidentiary rules.
36. Specific Pre-Order Acceptance
Before completing a Pre-Order, the customer may be required to expressly agree to the following:
"I acknowledge that this item is a Pre-Order. I have read and agreed to the Pre-Order, Cancellation, Return, and Refund Policies. I understand that Nova Store may begin reserving, purchasing, or allocating the product to me after my order is confirmed, and that a change of mind or a later change in market price does not by itself automatically entitle me to cancel the order, without affecting any mandatory rights available to me under Kuwaiti law."
37. Specific Promo Product Acceptance
For Promo Items extracted from magazines, publications, or sealed source products, the customer may be required to agree to the following:
"I acknowledge that this promotional item may be extracted or separated from a magazine, package, publication, or other original source product specifically to fulfil my order. I understand that beginning this extraction process may permanently alter the original sealed condition of the source product and may make it impossible to restore that source product to its original resale condition. Any applicable legal exceptions concerning returns or exchanges will therefore apply where their legal requirements are satisfied."
38. Updates to These Terms
Nova Store may update these Terms & Conditions and policies when reasonably necessary.
The updated version and latest revision date will be published on the website.
Later amendments will not affect rights relating to orders confirmed before the amendment took effect except where permitted by law.
39. Applicable Law Takes Priority
If any provision of these Terms conflicts with a mandatory provision of Kuwaiti law, the mandatory legal provision will apply to the extent necessary.
The remaining provisions will continue to apply to the fullest extent permitted by law.
40. Governing Law and Jurisdiction
These Terms are governed by the laws and regulations of the State of Kuwait, including applicable consumer-protection, retail, and electronic-commerce requirements.
Any dispute will be subject to the jurisdiction of the competent Kuwaiti authorities and courts in accordance with applicable law, without prejudice to any mandatory consumer rights.
📞 41. Contact & Complaints
For enquiries, customer support, or complaints:
📱 Phone / WhatsApp:
+965 97407232🌐 Nova Store
✨ Beyond the Ordinary
Nova Store is committed to fair and transparent dealings with its customers and to providing its products and services in accordance with the applicable laws and regulations of the State of Kuwait.